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UMD Stores > Return Policy

 
 UMD Stores Return Policy



  General Merchandise:

General merchandise in original condition such as apparel, gift items, trade books and supplies may be exchanged or refunded to the original form of tender within 30 days ONLY WITH a valid UMD Stores receipt.

Holiday Return Policy:  General Merchandise items purchased October 29 thru December 31 can be returned until January 31st.

AFTER 30 DAYS WITH RECEIPT: Items may be exchanged or a gift card issued.

NO RECEIPT: No exchanges or returns.
(returns/exchanges may be made with discretion from appropriate Buyer, or CSS if Buyer is unavailable)

NOT RETURNABLE:
  • Items not in original condition are NOT returnable.
  • Worn or washed apparel is NOT returnable.
  • Items smelling like smoke or pet smells or covered in pet fur are NOT returnable.
  • Defective apparel and/or gift items with a receipt can be exchanged or refunded within 30 days.
  • Defective apparel and/or gift items without a receipt can be refunded within 30 days at the lowest sale price to a gift card.
  Course Materials (textbooks):

Fall Semester 2016:
  • Fall semester books (purchased or rented) may be returned with receipt and ID by Thursday, September 1, 2016.
  • New Books MUST BE UNMARKED. Marked books and opened CDs, etc. may be refunded as used. Access codes opened, activated or scratched off are non-returnable.
  • NEW RENTAL BOOKS returned through Friday, September 30, 2016, will be refunded at a reduced rate if marked or highlighted.
  • Textbook returns (purchased or rented) from Friday, September 1, 2016 through Friday, September 30, 2016 must have proof of cancellation, receipt, and ID.
  • The LAST day to purchase fall semester books is Friday, September 30, 2016. The last day to RENT fall semester books is Friday, November 4, 2016.
  • All fall semester RENTAL books are DUE BACK by Friday, December 16, 2016.
Spring Semester 2017
  • Spring semester books (purchased or rented) may be returned with receipt and ID by Tuesday, January 17, 2017.
  • New Books MUST BE UNMARKED. Marked books and opened CDs, etc. may be refunded as used. Access codes opened, activated or scratched off are non-returnable.
  • NEW RENTAL BOOKS returned through Friday, February 10, will be refunded at a reduced rate if marked or highlighted.
  • Textbook returns (purchased or rented) from Wednesday, January 18, 2017 through Friday, February 10, 2017 must have proof of cancellation, receipt, and ID.
  • The LAST day to purchase spring semester books is Friday, February 10, 2017. The last day to RENT spring semester books is Friday, March 17, 2017.
  • All spring semester RENTAL books are DUE BACK by Friday, May 5, 2017
  Hardware

     Returns will be granted under the manufacturer and/or distributor returns policy with original receipt.

  • All packaging, instructions and accessories must be included.
  • The returned item is in original condition (no marks, scratches, residue, etc.).
  • A 15% restocking fee may be applicable.
  • All Apple products that are either an IUFU (Inoperable Upon First Use) or defective shall be referred to the
  • Information Technologies Systems and Service Department at UMD for Authorized Apple Service.
  Software

     Return of unopened software will be accepted within 15 days of date of purchase with original receipt.
  • Defective titles will be exchanged for the same title, media and platform.
  • Software must be current version.
  • .
  Electronics

     Returns will be accepted within 15 days of date of purchase with original receipt.
  • All packaging, instructions and accessories must be included.
  • The returned item is in original condition (no marks, scratches, residue, etc.).
  • A 15% restocking fee may be applicable.
  • If item is defective, it may be exchanged without packaging as long as it is within 15 days of
  • purchase and a receipt is presented. Defective item is subject to testing by an employee before the
    exchange occurs.
  • Dr. Dre products are returnable to the manufacturer only.
  • Skull Candy products can be returned to UMD Stores within 15 days. Thereafter, guaranteed for life by manufacturer.
  • Calculators are not returnable when purchased during finals week.
 
  Ink Cartridges
  • Ink will not be returnable for refund once it has been opened.
  • Defective items will be accepted for exchange within 15 days of purchase.



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