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1120 Kirby Drive • Duluth, MN 55812 • (218) 726-7286 • Toll Free (866) 726-UMD1
 

UMD Stores Return Policy

GENERAL MERCHANDISE:


General merchandise in original condition such as apparel, gift items, trade books and supplies may be exchanged or refunded to the original form of tender within 30 days ONLY WITH a valid UMD Stores receipt.

Holiday Return Policy: General Merchandise items purchased October 29 thru December 31 can be returned until January 31st.

AFTER 30 DAYS WITH RECEIPT: Items may be exchanged or a gift card issued.

NO RECEIPT: No exchanges or returns
(returns/exchanges may be made with discretion from appropriate Buyer, or CSS if Buyer is unavailable)

NOT RETURNABLE:
  • Items not in original condition are NOT returnable.
  • Worn or washed apparel is NOT returnable.
  • Items smelling like smoke or pet smells or covered in pet fur are NOT returnable.
  • Defective apparel and/or gift items with a receipt can be exchanged or refunded within 30 days.
  • Defective apparel and/or gift items without a receipt can be refunded within 30 days at the lowest sale price to a gift card.

COURSE MATERIALS (textbooks):


    Fall Semester 2017:

    • Fall semester books (purchased or rented) may be returned with receipt and ID by Thursday, August 31, 2017.
    • New Books MUST BE UNMARKED. Marked books and opened CDs, etc. may be refunded as used. Access codes opened, activated or scratched off are non-returnable.
    • NEW RENTAL BOOKS returned through Friday, September 29, 2017, will be refunded at a reduced rate if marked or highlighted.
    • Textbook returns (purchased or rented) from Friday, September 1, 2017 through Friday, September 29, 2017 must have proof of cancellation, receipt, and ID.
    • The LAST day to purchase fall semester books is Friday, September 29, 2017. The last day to RENT fall semester books is Friday, November 3, 2017.
    • All fall semester RENTAL books are DUE BACK by Friday, December 15, 2017.

    May/Summer Sessions 2017:

    • Books may only be returned for the current term.
    • New Books MUST BE UNMARKED. Access codes opened, activated or scratched off are non-returnable.
    • Returns must be accompanied by receipt and student ID.
    • Last day for returns & rental refunds, including dropped courses, during May and Summer Sessions are:
    • Courses 4 weeks or less must be returned by the end of the second day of the class.
    • Courses 5 weeks or longer must be returned by the end of the fourth day of the class.
    • All May/Summer session RENTAL books are DUE BACK by Friday, August 11, 2017.

HARDWARE

Returns will be granted under the manufacturer and/or distributor returns policy with original receipt.

  • All packaging, instructions and accessories must be included.
  • The returned item is in original condition (no marks, scratches, residue, etc.).
  • A 15% restocking fee may be applicable.
  • All Apple products that are either an IUFU (Inoperable Upon First Use) or defective shall be referred to the Information Technologies Systems and Service Department at UMD for Authorized Apple Service.

SOFTWARE

Return of unopened software will be accepted within 15 days of date of purchase with original receipt.

  • Defective titles will be exchanged for the same title, media and platform.
  • Software must be current version.


ELECTRONICS

Returns will be accepted within 15 days of date of purchase with original receipt.

  • All packaging, instructions and accessories must be included.
  • The returned item is in original condition (no marks, scratches, residue, etc.).
  • A 15% restocking fee may be applicable.
  • If item is defective, it may be exchanged without packaging as long as it is within 15 days of purchase and a receipt is presented. Defective item is subject to testing by an employee before the exchange occurs.
  • Dr. Dre products are returnable to the manufacturer only.
  • Skull Candy products can be returned to UMD Stores within 15 days. Thereafter, guaranteed for life by manufacturer.
  • Calculators are not returnable when purchased during finals week.

INK CARTRIDGES

  • Ink will not be returnable for refund once it has been opened.
  • Defective items will be accepted for exchange within 15 days of purchase.

© 2017 University of Minnesota Duluth
The University of Minnesota is an equal opportunity educator and employer.
Last modified on 07/17/13 05:10 PM
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