It appears that your browser does not support JavaScript, or you have it disabled. This site is best viewed with JavaScript enabled. If JavaScript or cookies are disabled in your browser, please enable them and then reload this page.
Skip to main content

1120 Kirby Drive • Duluth, MN 55812 • (218) 726-7286 • Toll Free (866) 726-UMD1

 

UMD Stores Return Policy

GENERAL MERCHANDISE:


General merchandise in original condition such as apparel, gift items, trade books and supplies may be exchanged or refunded to the original form of tender within 30 days ONLY WITH a valid UMD Stores receipt.

Holiday Return Policy: General Merchandise items purchased October 29 thru December 31 can be returned until January 31st.

AFTER 30 DAYS WITH RECEIPT: Items may be exchanged or a gift card issued.

NO RECEIPT: No exchanges or returns
(returns/exchanges may be made with discretion from appropriate Buyer, or CSS if Buyer is unavailable)

NOT RETURNABLE:
  • Items not in original condition are NOT returnable.
  • Worn or washed apparel is NOT returnable.
  • Items smelling like smoke or pet smells or covered in pet fur are NOT returnable.
  • Defective apparel and/or gift items with a receipt can be exchanged or refunded within 30 days.
  • Defective apparel and/or gift items without a receipt can be refunded within 30 days at the lowest sale price to a gift card.

COURSE MATERIALS (textbooks):

    May & Summer Session 2019:

    • Books may only be returned for the current term
    • New books must be in unmarked and new condition
    • Returns MUST be accompanied by a receipt and student ID
    • The last day to RENT is July 12, 2019
    • Last day for returns and rental refunds, including for dropped courses, during May and Summer sessions:
      • Courses 4 weeks or less: must be returned by the end of the second day of class
      • Courses 5 weeks or longer: must be returned by the end of the fourth day of class
    • The last day to return rentals is August 2, 2019

HARDWARE

Returns will be granted under the manufacturer and/or distributor returns policy with original receipt.

  • All packaging, instructions and accessories must be included.
  • The returned item is in original condition (no marks, scratches, residue, etc.).
  • A 15% restocking fee may be applicable.
  • All Apple products that are either an IUFU (Inoperable Upon First Use) or defective shall be referred to the Information Technologies Systems and Service Department at UMD for Authorized Apple Service.

SOFTWARE

Return of unopened software will be accepted within 15 days of date of purchase with original receipt.

  • Defective titles will be exchanged for the same title, media and platform.
  • Software must be current version.


ELECTRONICS

Returns will be accepted within 15 days of date of purchase with original receipt.

  • All packaging, instructions and accessories must be included.
  • The returned item is in original condition (no marks, scratches, residue, etc.).
  • A 15% restocking fee may be applicable.
  • If item is defective, it may be exchanged without packaging as long as it is within 15 days of purchase and a receipt is presented. Defective item is subject to testing by an employee before the exchange occurs.
  • Dr. Dre products are returnable to the manufacturer only.
  • Skull Candy products can be returned to UMD Stores within 15 days. Thereafter, guaranteed for life by manufacturer.
  • Calculators are not returnable when purchased during finals week.

INK CARTRIDGES

  • Ink will not be returnable for refund once it has been opened.
  • Defective items will be accepted for exchange within 15 days of purchase.

University of Minnesota Campuses Crookston | Duluth | Morris
Rochester | Twin Cities | Other Locations
Privacy and Disclaimer
I.1.B